Nordic Integral in Querétaro, Mexico, seeks a Service Management Advisor to oversee ITIL-based service delivery, SLAs, and KPIs across the organization, ensuring contract compliance and industry best practices.
The role collaborates with business units and clients, driving CSI, root-cause analysis, and reporting while coordinating incident, request, problem, and change processes. ITIL v4 and ServiceNow expertise are valued.
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📌 IT Service Management & SLA Lead (Healthcare) (Santiago de Querétaro)
🏢 Nordic Global
📍 Santiago de Querétaro
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