Capgemini Mexico is seeking a skilled Service Desk Manager to lead the Level 1 Technical Support Analysts. You will drive performance, onboarding, and training in a globally distributed environment from Ciudad de México.
You will coordinate incident management, measure SLAs and CSAT, and collaborate with IT and business teams to standardize processes. Strong English and ITIL foundations are highly valued.
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📌 Service Desk Team Lead — People & Process Improvement (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México
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