Clinical Ops Specialist - Future Roles (Mexico)

Updated: Today
Location: Tlalnepantla, MEX, Mexico
Job ID:

This position provides clinical system or clinical reporting support of clinical business operations. Activities may include report development, data analysis, business owner liaison support, user support, and system or reporting change management. The role collaborates across departments as needed and maintains a working level of query/Excel to support the clinical business.

Job Responsibilities

- Proficient in assigned solutions, understanding the capabilities of the system(s) or dashboard and reporting capabilities; respond to customer support inquiries in a timely manner and develop knowledge based on previous inquiries and information shared by business or system experts.
- Participate and/or support new projects for clinical systems or reporting, understanding requirements, process considerations, and collaborating on requested solutions; support testing and validation efforts to ensure quality, including analysis of findings and retesting as necessary.
- Run and disseminate routine reports, updating them based on business feedback or enhancement requests; review changes and update data where required.
- Respond to requests for ad hoc metrics or reporting requests.
- Develop dashboards or customized queries in support of specific reporting requests, partnering with senior team members as needed.
- Deliver prompt and efficient user support, investigating and resolving reported data discrepancies and issues; collaborate with higher support tiers or senior team members for complex technical or data‑related issues.




- Participate in training efforts for internal and external customers; develop and maintain training materials to ensure user understanding and proficiency.
- Respond to Service Desk tickets routed to the department system queues; keep users and support tickets updated with troubleshooting details and ongoing research progress until resolution.
- Attend meetings as required, prepare necessary updates, and complete all assigned action items; follow up with appropriate management or stakeholders.
- Use effective customer‑oriented communication skills to respond within agreed‑upon timeframes, using the most appropriate method of communication based on urgency and type of information needed.
- Identify issues for escalation and route appropriately, exercising careful judgement.
- Apply critical thinking and problem‑solving skills to identify, analyze, and communicate impact and to reach timely resolution.
- Perform other work‑related duties as assigned.
- Travel may be required up to 10%.

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

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📌 Clinical Ops Specialist - Future Roles (Mexico) (Tlalnepantla de Baz)
🏢 Syneos Health
📍 Tlalnepantla de Baz