Select how often (in days) to receive an alert:E80 Groupis a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors.
The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.The theSM.I.
LE80 software platform (Smart Integrated Logistics),which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.With14 branches worldwide,the Group believes in the core values Ethics, Courage, Humility, and Safety.
These values form the foundation of E80 Group's corporate culture, which maintains a close connection with customers, people, and the local communities.TheService & Project Coordinatorhelps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‐sales projects.
This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance.
They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.Duties & Responsibilities:Customer Relationship & Ticket ManagementManage service tickets as assigned, ensuring timely response and resolutionMaintains a productive relationship with the customerAddress customer concerns and aim for first‐contact resolution when possibleCollect feedback to identify opportunities for product or service improvementKeep Customer Service Leadership updated on activity status,



including:Open ticket progressItems requiring additional technical or commercial supportEscalated complex issuesService & Project CoordinationDevelopment of SME level understanding:Develops deep understanding of assigned Region/KA Plants systemUnderstands the solutions E80 Group offers at a functional and technical levelCollaborate with Technical Departments inidentifyingsuitable resources for each jobProject Management & CoordinationContribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancementsConfirm availability of necessary information to plan and organize interventions effectivelyAbility to create project scope and develop solutions in collaboration with technical teamsMaintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusionCoordinate and request materials for intervention with E80 vendors, and working with purchasing teamAct as interface for all stakeholders, both internal (project team) and external (customer)Administrative ResponsibilitiesCreate and maintain project plans: scope, timeline, resources, material needs, and costResponsible forthe preparation of quotes for service interventions, project changes requests,



eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of paymentsManage project reporting as requiredPosition Qualifications:Bachelor's / Master's degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)3 years' Experience in automation, material handling, or related industrial environments requiredWillingness to travel up to 30%Currently living in Monterrey areaPreferred Skills & Experience:Ability to motivate, and coordinate technical resources and field staff in a matrixed environmentStrong organizational, leadership, and time‐management capabilitiesAbility to manage multiple projects across multiple plants and customers at onceStrong communication skills with the ability to interpret and articulate technical conceptsWorking knowledge of:ERP systemsBI toolsCRM system, preferably salesforceQualified applicants will receive consideration.E80 Group does not tolerate any kind of discrimination or offensive behavior against one's personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy.
We honor our commitments under articles 1 and 18 of Law No. ******* and give special consideration to candidates in protected categories.
#J-*****-Ljbffr

📌 Service & Project Coordinator (Sinaloa)
🏢 E80 Group
📍 Sinaloa