02 ago
|
Intercontinental Hotels Group
|
Ciudad de México
02 ago
Intercontinental Hotels Group
Ciudad de México
InterContinental Hotels Group seeks a Specialist in Operational Workforce Management in Mexico. The role involves providing analytical support around WFM processes, educating teams to optimize costs and enhance guest experience. Responsibilities include monitoring call performance, maintaining high service quality, and completing staff schedules efficiently.
The adecuado candidate will possess a high school diploma or an associate degree, with 1 to 3 years of experience in a call center or workforce management environment. Strong communication skills and proficiency in WFM systems are preferred.
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📌 Real-Time WFM Specialist: Analytics & Operations (Ciudad de México)
🏢 Intercontinental Hotels Group
📍 Ciudad de México