The Support Supervisor oversees User Support teams, manages escalations, and ensures service quality. This role also serves as a key communication bridge with US teams.
Key Responsibilities
- Train and supervise User Support staff.
- Monitor support quality and performance.
- Compile monthly reports on common and time‑consuming issues.
- Communicate insights to US Support and Product teams.
- Support team growth and scaling.
Requirements
- Business‑level English (spoken and written).
- Proven experience leading support teams.
- Strong analytical and reporting skills.
- Ability to manage up to 50 support agents (initially 10 Office Support Users).
- Excellent leadership and communication skills.
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📌 Support Supervisor (Torreón)
🏢 Helix Workforce
📍 Torreón
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