Position Summary

The Customer Service Representative is responsible for providing exceptional customer support by addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving skills. This position serves as the primary point of contact for customers and plays a key role in maintaining positive customer relationships.

Qualifications

- Education: Bachelor's degree required.

Experience

- Minimum 1–3 years of experience in customer service, customer support, or a related role.
- Experience working in a fast-paced environment preferred.

Skills & Competencies

- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.




- Customer-focused mindset with a professional and positive attitude.
- Proficiency in Microsoft Office Suite and CRM systems.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy.

Preferred Qualifications

- Experience with ERP and CRM platforms (SAP, Oracle, Salesforce, etc.).
- Bilingual proficiency (English/Spanish).
- Experience supporting customers in manufacturing, logistics, retail, or service industries.

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📌 Customer Service Representative (Saltillo)
🏢 Grupo TECMA
📍 Saltillo