This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.
**Main Responsibilities**:
- Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery).
- Constant communication with carriers and drivers to validate load status.
- Request GPS Tracking from Driver / Carrier.
- Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
- Request documentation regarding BOL and seal.
- Execute and secure on time pickup and delivery according to operational standards.
- If border crossing applies; manage and execute international border crossing procedures.
- Confirm unloading notification with driver, carrier, and consignee.
- Secure and Upload POD.
- Create reports to customers and maintain constant communication regarding load status.
- Live update TMS (Transportation management system) with real time information.
- Validate service of carriers and other transportation providers.




- Maintain 98% pick up and delivery for all operational loads.
**Required Skill Set**:
- Punctuality & Attendance
- Sense of urgency
- Teamwork
- Self-Motivation
- Problem Solving
- Outgoing
**Requirements**:
- English level - Advance (fluent)
- At least 2 years of experience in Customer Service
- Experience tracking shipments for international loads.
(Plus)
- Strong verbal and written communication
- Position 100% ON SITE **(NO HOME OFFICE)**
**Schedule availability**:
- Friday to Monday
- Days off: Tuesday to Thursday (3 days off)
- Schedule from 7:30AM -7:30PM
**Benefits**:
- Private Medical Insurance
- Law Benefits
- Productivity Bonus
- Competitive Salary
**WE WILL NOT CONSIDER CANDIDATES WHO ARE SEEKING A SECOND JOB**
Tipo de puesto: Jornada completa
Sueldo: $25,****** al mes
Pregunta(s) de postulación:
- What's your English level?
Lugar de trabajo: Empleo presencial

📌 Logistics Customer Service (Weekend Shift) (San Pedro Garza García)
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📍 San Pedro Garza García