Responsibilities

- Responsible for supporting the WAN/LAN infrastructures for several accounts
- Provide life-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets.
- Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution
- Coordinates with field support organizations to install/fix network issues

Qualifications

- Basic Telecom, MS-Office, ATT Products, Networks Fundamentals, Network Design Level 1
- Excellent written and verbal skills in English (CEFR B2 and above)

Desired Qualifications

- Works on problems of extremely complex scope where analysis of situations or data requires in-depth evaluation covering all aspects of IP based networking
- Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc
- Should have knowledge of WAN protocols like EIGRP, OSPF and BGP.

Onsite and language

Onsite

English - intermediate

Portugues: preferably

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📌 Technical support Engineer (Centro)
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📍 Centro