Preparing Domestic documents including Airline bills, Motor Carrier BOL, declarations and NAFTA forms.
Responsibilities
- Routing Shipments-Determining appropriate mode of transportation for all domestic / Canadian shipments. Evaluates appropriate cost/time combination for each shipment
- Rate Negotiation - Negotiates best rates with motor carrier, freight forwarders and express couriers for all domestic shipments (e.g. UPS, DHL & FedEx.) These negotiations include both ground and air shipments.
- Brokerage Assistance -- Works very closely and on a regular basis with the broker's firm shipments coming into the United States.
- Sales Support -- Provides assistance for
- Freight Bill Auditing -- Verifies accuracy of domestic freight bills and disputes any
- Freight Quotes - Responsible for securing weight and dimensions of all quotes requested by the sales staff and obtaining the most economical freight rate from motor carrier, freight forwarders and express couriers.
- Investigating client problems and/or complaints and managing to successful resolution.
- Addressing all client inquiries.
- Maintaining relationships with both internal and external customers with exceptional service.
- Other duties as assigned