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- Ensure the deployment of the General Business Platform.
- Assist in performing As Is analysis during Solution Identification phase
- Collects required information for the Change Impact analysis and facilitates impact analysis execution and resolution. Assists in successfully closing of gaps between “as is” and “to be” situation.
- Provides expert knowledge of the subject area and the project methodology.
- Writes and reviews level 5 Standard Operation Procedures (SOPs).
- Support development of User Acceptance Test (UAT) scenarios and test scripts.
- Support and co-ordinate User Access Testing (UAT)
- Develops and coordinates communication materials related to New Ways of Working.
- Identifies training needs and conducts trainings for end users.
- Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues.
- Performs analysis during Ramp-up phase and proposes corrective actions.
- Identifies improvement opportunities and integrate best practices for future resolution.
- Captures lessons learned and best practices from each implementation and integrates them into future
- Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Minimum required Skills:

- Functional skills: Process (end-to-end) oriented thinking,



planning and organization skills, analytical and conceptual thinking.
- Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills.
- Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working.
- Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements.

Specific Functional Skills & Experience:

- Bachelor’s degree in Computer Science, Information Technology, Logistics, Supply Chain Management, or a related field.
- At least 8 years of experience in Customer Service and Logistics (CS&L;).
- At least 8 years of experience in Order Management, including order capture/entry.
- Experience with any CS&L; software platforms, specifically order management systems (OMS).
- Familiarity with cloud computing platforms (e.g., AWS, Azure) and deployment methodologies.
- Optional – knowledge in Oracle AOT & LT

Seniority Level

Associate

Employment Type

Full-time

Job Function

Finance

Industries

Information Services and Food and Beverage Services

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📌 Order Management (Monterrey)
🏢 Genpact
📍 Monterrey