Customer Service Representative - Tenant Relations

Customer Service Representative - Tenant Relations

️ Job Title: Tenant Relations – Customer Service Representative

Location: Remote

Type: Contractor Full-time

Hour Rate: 5-6 USD per hour

About Us

Our client is a property management company that believes in more than just managing buildings – they build great relationships with our tenants. We’re looking for someone who’s friendly, reliable, and enjoys helping people feel at home.

About the Role

As our Tenant Relations – Customer Service Representative, you’ll be the first point of contact for tenants. Whether it’s answering questions, solving a problem, or just making sure everything runs smoothly, you’ll play a big part in keeping our tenants happy. If you have customer service experience—especially in property management or real estate—even better!

What You’ll Do

- Be the go-to person for tenants via phone, email, or in-person.
- Handle questions, maintenance requests, and concerns with a positive, can-do attitude.
- Keep tenant records up to date in our systems.
- Work with our maintenance, leasing, and accounting teams to get things done quickly.
- Help with lease renewals and move-in/move-out processes.
- Follow up on open requests to make sure nothing falls through the cracks.

What We’re Looking For

- Customer service experience (property management or real estate experience is a plus, but not required).




- Great communication skills—friendly, clear, and professional.
- Comfortable using computers, email, and basic software (MS Office; property management software is a plus).
- Organized and detail-oriented.
- Problem-solver with a positive attitude.

Seniority level

- Seniority level

Entry level

Employment type

- Employment type

Full-time
- Industries

Business Consulting and Services

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📌 Customer Service Representative - Tenant Relations (México)
🏢 Nextshore
📍 México