Senior Technical Recruiter specializing in End to End Recruitments

- Provide Level 2-3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents - Level SME
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners
- Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations
- Perform root cause analysis for recurring issues and implement permanent fixes
- Maintain user entitlement mappings and access to appropriate VDI pools
- Monitor system health and generate reports on performance, usage, and capacity
- Test and implement updates, patches, and version upgrades to Horizon components and base images
- Collaborate with the Infrastructure team on escalations related to networking, storage, or host-level issues
- Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase
- Coordinate UAT testing for new images or configurations with business stakeholders
- Participate in change management and implementation planning for VDI-related initiatives
- Support onboarding and training for new users accessing the VDI environment

Qualifications

- Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM)
- 7+ years in IT support roles with at least 3 years supporting VDI SME environments




- Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
- Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
- Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting
- 3+ years supporting end‑user computing or VDI in enterprise environments
- Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates
- Experience deploying and managing desktop pools, including automated, linked clone, or instant clone pools
- Working knowledge of FSLogix, profile redirection, and user data management
- Experience integrating VDI with multi‑factor authentication, antivirus, and DLP tools
- Familiarity with Jira or similar ticketing and ITSM platforms
- Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
- Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
- Certifications such as VMware VCP‑DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Skills & Competencies

- Strong analytical and problem‑solving skills
- Excellent communication and documentation abilities
- Ability to work independently and in a team environment
- Good understanding of end‑user computing and VDI concepts
- Proficient in troubleshooting enterprise desktop environments

Seniority level

- Mid‑Senior level

Employment type

- Full‑time

Job function

- Consulting
- IT Services and IT Consulting

#J-18808-Ljbffr

📌 VMware Administrator (Centro)
🏢 Pyramid Consulting
📍 Centro