Overview

Working hours: North America – 7 AM PST to 4 PM PST.

Direct message the job poster from eTeam.

Responsibilities

- Firmware upgrades, critical for mitigating network operational risks for OCI strategic customers and other commercial regions customers.
- Config refreshes; critical for unblocking new revenue/capacity and bringing devices to a managed state.
- Support operational ticket volume to enable timely responses to critical customer incidents.
- Use automation to complete work and develop scripts for routine tasks.
- Carry out scheduled and emergency firmware upgrades and configuration updates across network infrastructure.
- Review network designs and plan updates in accordance with change management and operational best practices.
- Collaborate with Engineering and Operations to automate and standardize firmware/config deployment processes.
- Develop and execute test plans for changes, ensuring minimal customer impact and adherence to SLA/OLA.
- Provide Tier 2/3 escalation support during and after deployments.




- Participate in continuous improvement initiatives and documentation updates.
- Complete 60 CMs executions of upgrades per month for upgrades.
- Complete 30 CMs executions of confirmation managements to keep the fleet updated with latest config.

Acceptance Criteria

- Technical Proficiency: Demonstrated experience with firmware/config updates and automation tools (assessed or certified).
- Change Management: Full adherence to OCI Change Management process, including pre-change review, stakeholder sign-off, and backout plans.
- Documentation: Comprehensively documents each change, validation steps, and lessons learned.
- Collaboration: Effective collaboration with NA Engineering and GNOC teams during updates and escalations.

Seniority level

- Mid-Senior level

Employment type

- Contract

Job function

- Information Technology

Industries

- Software Development

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📌 Network Reliability Engineer (México)
🏢 Eteam
📍 México