We are looking for a dynamic and experienced "Principal" Senior Engineer to spearhead the design, development, and delivery of diverse technology projects. This role will be central to driving a contact center transformation project, among other strategic initiatives at AT&T.; The adecuado candidate will lead a multidisciplinary scrum team, ensuring technical excellence, architectural integrity, and seamless integration with internal and third-party systems such as Salesforce and ServiceNow. You will collaborate closely with product managers, architects, and stakeholders to translate business needs into robust technical solutions, while fostering a culture of innovation, quality, and continuous improvement.

Key Contributions

- Lead the architecture, design, coding, testing, and deployment of diverse software applications spanning backend, frontend, and cloud platforms
- Guide the engineering team to adopt best practices in software development, quality assurance, automation, and security
- Collaborate cross-functionally to align technical strategies with organizational goals and ensure timely delivery of impactful software
- Promote DevOps practices including CI/CD pipelines, automated testing, and infrastructure as code to streamline delivery and operations
- Mentor engineers to develop their skills and grow within a collaborative, agile environment
- Identify and mitigate technical risks, optimize system performance, and maintain compliance with security standards
- Lead technical documentation efforts and maintain clear communication with all project stakeholders




- Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related technical field
- Minimum of 5 years of professional software development experience, including at least 2 years in technical leadership or lead engineer role
- Proven ability to design and deliver complex software solutions across multiple technology domains and platforms
- Experience working within Agile methodologies such as Scrum or Kanban

Technical Skill

- Proficient in Python and backend development
- Experience with Azure App Services, or other cloud service
- Skilled in microservices architecture and RESTful API design
- Familiar with integrating third-party APIs like ServiceNow and Salesforce
- Knowledge of databases (SQL and NoSQL) and DevOps practice
- Desired not required: Experience with contact center technologies, Google CES, IVR, chat automation/ intelligent
- Desired not required: Experience implementing Generative AI/AI in technical solution

Non-Technical Skills

- Leadership and team mentorship abilities with experience managing or guiding engineering team
- Excellent communication skills, capable of bridging technical and non-technical audiences




- Strategic thinker with a customer-centric mindset and problem-solving orientation
- Committed to continuous learning and fostering an agile, growth mindset culture
- Effective at managing multiple priorities and driving projects to successful completion
- Strong desire to grow professionally
- Intermediate-Advanced English fluency

This is a team leadership role and there is an expectation that you visit the AT&T; office in Mexico City at least once per week.

Our Principal Software Engineer earns between $130,000 – $195,000 MXN gross monthly. Individual starting salary within this range will depend on experience, expertise, and education/training. For very exceptional candidates we may consider additional rewards.

Joining our team comes with amazing perks and benefits:

- Life Insurance
- Major Medical Expenses
- Minor Medical Expenses
- Monthly Grocery Vouchers: MXN $3,146
- Monthly Restaurant Vouchers: MXN $2,517
- Savings Fund
- 30 days of Christmas Bonus
- Annual Performance Bonus: Up to 13% of base salary
- Employee discounts up to 50% off on eligible AT&T; mobility plans and accessories

If you're interested and curious in exploring this opportunity and have the skills we require please reach out to me for a confidential discussion.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology, Consulting, and General Business

Industries

Software Development, Telecommunications, and IT Services and IT Consulting

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📌 Senior Principal Software Engineer (México)
🏢 At&T
📍 México