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**Job Overview**:
The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
**Qualifications**:
- 1 year of relevant experience




- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**Funciones**
- Bajas, actualizaciones de perfil del cliente, empresarial/ pyme.
- Captura de informacion en sistema dependiendo del tipo de trámite
- Validacion de documentacion, mantenimeinto de cuentas.
- Gestión y control operativo: Captura y análisis de datos para la validación, dictaminación y descarte de clientes, asegurando el cumplimiento de controles internos Screening
- Atención a solicitudes: Procesamiento de requerimientos relacionados con la configuración del sistema, incluyendo actualizaciones de firmantes y gestión documental.
- Realizar actualizaciones en sistema SPID
**Requisitos**
- Capacidad de Analisis
- Excel Basico
- Experiência en Validacion Documental
- Experiência deseable en proceso SPID
**Zona de trabajo**
**Tecno Parque/ Azcapotzalco L- V 9 am a 6 pm**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex/Analista De Validacion De Documentos/ Mantenimiento De Datos Banca Empresarial/ (Xico)
🏢 Citigroup
📍 Xico