**Key Responsibilities**:
- Address customer inquiries, ensuring a high level of satisfaction and providing clear and concise guidance.
- Escalate complex issues to Onboarding Support Specialists when necessary, ensuring that customers receive the help they need.
- Maintain accurate and detailed records of customer interactions, issues encountered, and the resolutions provided.
- Document any missing, defective, or "Dead on Arrival" (DOA) components during the installation process, and coordinate with relevant teams for quick resolution.
- Contribute to the creation and maintenance of a knowledge base by documenting common issues and solutions.
- Collaborate with Authorized Service Contractors (ASC) and internal teams to troubleshoot and resolve hardware, software, or network issues during initial product installations.
- Recommend replacements or upgrades for any defective or suboptimal components identified.
- Work closely with Onboarding Support Specialists and other team members, learning from their expertise and contributing to a collaborative work environment.
- Assist in the training and onboarding of new team members, sharing knowledge and best practices.
**WHO YOU ARE (Qualifications)**
- 1+ years of experience in customer support, technical support, or a related field.
- Strong English communication skills, both written and verbal.
- Ability to troubleshoot and resolve technical issues efficiently.
- Attention to detail and a customer-centric approach.




- Ability to work collaboratively in a team environment.
- Willingness to engage in continuous learning and development activities.
**WHO IS** INVENCO by GVR**
Invenco by GVR is a dynamic and innovative force in the technology-driven retail solutions.
Born from integrating groups within the Gilbarco Veeder-Root network and the strategic acquisition of technology companies worldwide, our foundation is built on tech expertise.
With a diverse set of industry leaders including Orpak, Invenco, Insite360 & GVR, we have formed a network of excellence.
Our team members are located in over 20 countries and we are proud of the general diversity of our teams.
**WHO IS VONTIER**
**At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.
**
Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change.
We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.
**#**LI-MC1**:
Join our community of passionate people who work together to navigate challenges and seize opportunities.
At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.
**Together, let's enable the way the world moves!

📌 Onboarding Support Associate (Monterrey)
🏢 Invenco by GVR
📍 Monterrey