We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Our Client:

A Community Association Management Company that provides practical and results-driven solutions serving Georgia and South Carolina.

Activities:

We are looking for a CSR to be responsible for the following activities:

- Answer incoming phone calls and emails
- Create tickets from calls, voicemails, emails, and portal submissions
- Assist homeowners with portal access and login issues
- Route emergencies or escalations to the appropriate manager

Work Schedule:

Monday to Friday.

Regular: 8:00 to 16:00 CST MX

Daylight saving:



7:00 to 15:00 CST MX

This position is remote, but you'll be required to visit our offices in CDMX or GDL on the first day.

BENEFITS:

Competitive Salary (According to experience).
Law Benefits.
Remote Work and Equipment (Laptop, Monitor, and Headset).
Work Stability.
Major Medical Insurance.
Christmas bonus of 30 days (Aguinaldo).

After the first 3-month trial period, we add:

Minor Medical insurance.
Food vouchers (10% of the gross salary).
Restaurant tickets (2,034 MXN pesos).
Saving fund (8% of the gross salary).

Competencies

Customer Oriented Attention to Detail Ability to Adapt Assertive Communication

📌 Customer Service Representative (tickets) - REMOTE (Guadalajara)
🏢 Gordian Staffing
📍 Guadalajara