**About this Position***:At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day.
If you love challenging the status quo, join our community of over ****** pioneers around the globe.
Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings.
With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills.
Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong.
All to leave your mark for more sustainable growth.
**Dare to make an impact?
**:
- Interacts and collaborates internally with relevant departments, setting and aligning priorities to meet customer expectations and needs.
Accountable for securing supply & stock management shortages, ensuring agility and reliability, supporting an amazing customer experience.
- Accountable for complex decision related supply and stock management activities without direct customer interaction, adopting customer centricity mindset within day-to-day interactions with stakeholders (set and meet expectations, stress-free experience, maintain a positive & professional demeanor).
- Stock Management: Orchestrate and prioritize customer needs vs. Supply Chain capabilities, monitoring stock levels (incl. material lifecycle) to secure availabilities to fulfill incoming customer and intercompany orders, while minimizing costs.
- Manage stock (cross SBU) in case of shortages and force majeurs,



prioritizing cases based on customer segmentation/ delivery priority rules & SBU policies.
- Manage customer batch prolongation requests and material lifecycle phase in/out in collaboration with CSX/ Supply Planning and GBS+.
- Customer Relationship Management (CRM) Data: Enter relevant information into the customer relationship management system after each contact with relevant team responsible to solve a customer request or issue and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Schedule follow-up actions.
- Customer Experience Service Strategy
- Customer Service Experience Operations: Provide a quality service to customers indirectly, supporting the identification of opportunities to secure new business or support retention.
- Responsibilities may include resolving su pply chain/ customer issues and/or providing/managing data.
**What makes you a good fit***:
- Manage Complexity Process Optimization
- Resilience
- Planning and organizing customer focus, analyze Alternatives and recommend solutions
- Builds customer loyalty
- Bacherlor degree
- Minimal work experience required in years: 2-5 years of experience in Customer Service / Supply Chain
- Advanced English.
**Some perks of joining Henkel***:
- Versátil work scheme with flexible hours and hybrid work model.
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- Flexible Benefits
- Savings fund
- Friday early finish

📌 Specialist Csx Coe Supply & Stock (Cuautitlán Izcalli)
🏢 Henkel
📍 Cuautitlán Izcalli