We are seeking a highly skilled and detail-oriented **Technology & Process Improvement Analyst** to join our team.
In this role, you will focus on leveraging technology to optimize HR processes, improve operational efficiency, and ensure the delivery of high-quality services.
You will be working closely with the Service Excellence team to implement and enhance technologies such as **Workday** and **ServiceNow** to streamline workflows, reduce costs, and improve the overall HR experience for employees and the organization.
**Key Responsibilities**:
- **Process Improvement and Technology Implementation**:
- Assist in implementing new technologies to streamline HR processes, reduce costs, and improve service quality.
- Analyze current HR technologies to identify automation opportunities and process improvement areas.
- Support the Service Excellence team in driving HR technology initiatives, automation, and continuous improvement.
- Help develop and implement new technology solutions to enhance HR operations.
- **Data Analysis and Reporting**:
- Gather, analyze, and interpret data related to technology performance, process efficiency, and service delivery.
- Create reports to identify trends, issues, and opportunities for improvement in technology and process performance.
- Analyze HR metrics and data to support decision-making and strategic planning.
- **Collaboration and Stakeholder Engagement**:
- Work closely with cross-functional teams to understand business requirements and align technology solutions with HR workflows.
- Provide technical support to the shared service team and train members on new technologies and systems.
- Liaise with technology vendors and service providers to ensure optimal service and value.




- **Project Management and Service Delivery**:
- Manage technology-related projects within the shared service center, ensuring projects are completed on time and within budget.
- Monitor and evaluate the effectiveness of implemented technology solutions and process improvements.
- Optimize service delivery through the enhancement of self-service portals, chatbots, and other digital tools.
- **Compliance and Risk Management**:
- Ensure all technology solutions comply with company policies, industry standards, and legal regulations.
- Identify and mitigate technology-related risks, including cybersecurity risks.
**Qualifications and Experience**:
- **Essential**:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
- Minimum of **2+ years of relevant experience** in technology, IT support, or similar roles.
- Proven experience with **Workday** and **ServiceNow** platforms, especially HR modules (Workday HCM, ServiceNow HR Service Delivery).
- Strong analytical skills with experience in data reporting and dashboard creation.
- Familiarity with industry-specific regulations and data security standards.
- Attention to detail and commitment to ensuring accuracy and quality in technology solutions and documentation.
- **Preferred**:




- Certifications such as **Certified Business Analysis Professional (CBAP)**, **Certified Data Analyst (CDA)**, or relevant certifications in tools like **Tableau** or **Power BI**.
- Experience with **Workday HCM modules**, including Core HR, Talent Management, Recruiting, and Payroll.
- Knowledge of **Workday integration tools**, including **EIB (Enterprise Interface Builder)** and **Workday Studio**.
- Familiarity with **ServiceNow modules**, particularly in **HR Service Delivery, Incident Management, and Knowledge Management**.
- Proficiency in **programming languages** such as **Workday Studio** and familiarity with **SQL** or **Python** for data analysis.
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders.
**Skills**:
- **Technologies**: Workday, ServiceNow, HRIS, HCM, Workday Studio, ServiceNow HR Service Delivery, SQL, Python
- **Process Improvement**: Continuous Improvement, Automation, Technology Implementation
- **Project Management**: Agile, Scrum, Project Planning, Timeline Management
- **Data Analysis**: Reporting, Dashboard Creation, Data Interpretation, HR Metrics
- **Communication**: Stakeholder Engagement, Training, Technical Support
**Languages**:
- **Fluency in English** is required.
- **Proficiency in at least one additional language** (French, Italian, Spanish, Romanian, or Czech) is preferred.
Tipo de puesto: Tiempo completo
Sueldo: $6,****** - $19,****** al mes
Beneficios:
- Caja de ahorro
- Opción a contrato indefinido
- Protegido de vida
- Vales de despensa
Tipo de jornada:
- Lunes a viernes
- Turno de 8 horas
Lugar de trabajo: remoto híbrido en San Pedro Garza García, N. L.

📌 Workday Ops Analyst (San Pedro Garza García)
🏢 WhiteCrow Research
📍 San Pedro Garza García