We take care of our employees, and they take care of our customers!
Become a member of a global community!
The international logistics industry is an integral piece of the global trade puzzle; we make the world go round.
General supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service‐based approach to logistics.
Expeditors is a global logistics company headquartered in Seattle, Washington.
As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over.
We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more.
Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job DescriptionTo monitor daily operations and assist Managerin leading the team to carry out business activities and perform good customer service, maintenance of data integrity and achieve the company's growth and profit objectives.KEY RESPONSIBILITIES:EXPEDITORS CORE COMPETENCIESExceptional Customer ServiceExceeds customer expectations by anticipating, understanding and meeting needs.
Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.Job ExecutionConsistently completes quality work that matches job expectations.Is committed to operational excellence and continuous improvement for own job function and across the network.
All activities are compliant with company policies/procedures and code of business conduct and with government regulations.ReliabilityConsistently meets deadlines.
Is punctual and can be relied on for planning purposes.
Is organized, manages own time effectively and can prioritize.Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
Works in harmony with superiors and fellow workers without incident or delay.CommunicationEffectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.




Provides relevant and timely information to co-workers,customers and service providers.
Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.CultureExhibits and promotes the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.Personal Growth and DevelopmentParticipates in training within the company's guidelines, completing at least 52 hours of relevant training per year.
Completes required training in a timely manner with minimal reminders.
Pursues professional development goals for self, including participating in a development plan as appropriate.Responsibilities:OperationsHave thorough knowledge of the Ocean product.Stay current with developments and changes in regulations and company offerings.Work with Product Manager on capacity, efficiencyissuesand status of the team.Review and support with day‐to‐day quotations.Promote productivity tools within the team (e.G.Using workboard, invoice processing, expo)Becontinuously open and positive to implementing new system changes and enhancements with the team.Understand department process flow, constantly looking for areas to improve efficiency.Plan and support with huddles and monthly meetings to discuss market intelligence and delegate workloads within the team.Allocating workloadswithinteamto ensure smooth operations during peak activity or staff absence.
Monitoring workboards to ensure internal KPI's are mete.G.
Timelydata entry.Monitor shipment reports to ensure total customer satisfaction.Be involved and suggest system/process improvements.Prepare various documents for international transportation.FinanceGrow department Revenue in line with District budget target and management expectations.Review department P&L; monthly and understandcompositionof clients, revenue per account.Management of A/RResolution of AR issues created (forced/unforced errors)Art of Billing reviewEnsureaccurateandtimelyclient and vendors billinganddata entry into our operating system.Rates review to ensure we are aligned with the current market.PeopleBe a guide for the team - mentor agents and ensure thatpositiveattitude ismaintainedwithin the team.Create andmaintainan effective department organization chart, which is designed for flexibility and growth.Create a culture of teamwork,



elitecustomersservice,and accountability.Monitor required training for the team.Assist theProductManager with goal setting and monitoring development for staff.Employee managementAssist the Manager with EPE'sonthe department in line with the 3+1 Initiatives.CustomerFocus on customer development through Quarterly business reviews, check‐ins, and serve as escalationpoint.Support Product Manager with sales development initiatives.Take an active role in the transition of new business/ updates to existing business.Ensure customer requirements are documented and understood within the department.Ensure allcustomersstandard operating procedures are followed as per the DLSOP.Take an active role in the transition of new business/ updates to existing business.Build andmaintainingstrong relationships with customers and vendors.Evaluating vendors at defined intervals per company policy, focusing on areas ofpossible improvementwith corrective action plans where needed.Interact with our customers in arranging their international export shipments, meeting customer service standards.ComplianceSupport all compliance efforts andtrainings.Be open to implementing new system changes and enhancements into the department.Always follow compliance regulations, both internal and external.Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.Proactively communicate with your team to ensure continuous awareness and understanding of policies and regulations.Maintain a positive relationship with the Trade Compliance and support all compliance efforts andtrainings.Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.CultureProactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.QualificationsTKNOWLEDGE, SKILLS AND BEHAVIOURS:Knowledge:Expeditors company policies and procedures knowledgeA good understanding of Expeditors' products, services and systemsStrong market and competition knowledgeSkills:Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.Spanish 100%Behaviours:Emotional resilienceSelf-reflecting and open to feedbackInitiative and ability to work in autonomyRole model of integrity and pride for all employeesProven leadership attitude and backgroundTRAINING AND QUALIFICATIONS :Training Requirements:Meet company standards of 52 hours training per year, including as needed management/leadership trainingEducation and Experience:Education to degree level or business experience equivalentMinimum 5 years Expeditors' or industry experienceMinimum 2 years in an operational role with management experience preferredJob Location#J-*****-Ljbffr

📌 Mex | Ocean Operations Manager (Xico)
🏢 Expeditors
📍 Xico