**Inbound Sales Development Representative**:
- Location | Remote (Global)_
- Employment Type | Full-time_
- Sector | Healthcare - Patient Access - Franchise Development_
**Company Overview**:
The organization is an international healthcare franchise dedicated to expanding access to high-quality care throughout North America.
Operating across the United States and Canada, it enables entrepreneurs and medical professionals to establish and manage clinics that offer primary care, diagnostic services, preventive-health programs, and wellness consultations.
By integrating a proven franchise model with a digital-first infrastructure, the company advances a scalable, community-driven approach to healthcare and upholds the principle that healthcare is a fundamental human right.
**Position Summary**:
The Inbound Sales Development Representative (SDR) will serve as the initial point of contact for all inbound inquiries originating from patients, healthcare professionals, and prospective franchise owners.
Operating in a fully remote capacity, the SDR is expected to demonstrate empathy, professionalism, and cultural awareness while guiding each inquiry to the appropriate internal team, whether patient coordination or franchise development.
**Key Responsibilities**:
- Respond to inbound leads received via website, live chat, telephone, and social media platforms.




- Evaluate each lead's requirements, deliver accurate information, and determine qualification based on geography, urgency, and service interest.
- Schedule consultations, escalate qualified leads to relevant internal stakeholders, and ensure seamless handoffs for high-value opportunities.
- Record detailed and timely notes in the organization's CRM system to document the progression of each lead.
- Provide feedback from lead interactions to marketing and operations teams to enhance messaging and response protocols.
- Meet or exceed weekly and monthly performance metrics, including contact volume, qualification rates, and conversions to booked appointments.
- Collaborate with cross-functional integral teams to refine the inbound sales process and elevate the overall customer experience.
**Required Qualifications**:
- One to three years of professional experience in sales, customer service, or administrative support.
- Proficiency with contemporary CRM platforms (e.g., Salesforce, HubSpot, Zoho).
- Reliable high-speed internet connection and demonstrated success working in a remote-first environment.
- Experience interacting with global or culturally diverse audiences.
- Proven ability to manage multiple tasks, adhere to established processes, and prioritize effectively.

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