**Summary**:
To support the development of People Services & Solutions (HR) processes, principles, and guidelines for a client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.
**About the Role**:
**Major accountabilities**:
- **Provide 2nd level support** for Workday, SHAPEiN, and HR Core modules P32 and Q32 in SAP, ensuring the timely resolution of user issues and maintaining system integrity.
- ** Collaboration with development teams**: Communicate user feedback, report bugs, suggest improvements, and assist in testing new features or enhancements.
- ** Enhancement requests**: Manage, clarify, and prioritize enhancement requests to ensure changes meet user requirements and improve system functionality.
- ** System access management and interface management**: Approve and manage system access roles and permissions for proper security and functionality; resolve interface issues and manage system integration between different platforms.
**Position Requirements**:
- Bachelor's Degree




- At least 2 years of Experience in SAP P32 (HR module) or Workday Data changes or both.
- Skilled in collaborating with diverse teams and functions globally.
- Ability to navigate ambiguity with ease.
- Demonstrates proactiveness and resourcefulness.
Quick to grasp new concepts.
- Shows creativity in resolving issues
- Novartis_ _is_ _committed_ _to_ _building_ _an_ _outstanding,_ _inclusive_ _work_ _environment_ _and_ _diverse_ _teams' _representative of the patients _and communities we serve._
Division
People & Organization
Business Unit
Universal Hierarchy Node
Location
Mexico
Site
INSURGENTES
Company / Legal Entity
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area
Human Resources
Job Type
Full time
Employment Type
Regular
Shift Work
No
**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

📌 Hr Application Support Expert (Xico)
🏢 Novartis
📍 Xico