At Franklin Templeton, the Communication Services team is responsible for the reliability and performance of Franklin Templeton's global data and voice infrastructure.Location & ScheduleHybrid position: Working 3 days per week in the Mexico City office with remote work possible.ResponsibilitiesOversee outsourced vendor to ensure quality service delivery and adherence to SLA/KPI management.Partner with technology teams to support integral data and voice environments.Manage network infrastructure according to established operational standards.Define and improve operational processes and service standards.Oversee vendors and manage service level agreements and key performance indicators.Monitor infrastructure performance and proactively address service issues.Lead incident resolution and participate in major incident management.Identify automation opportunities and support production implementation.Qualifications5+ years supporting network solutions in medium to large enterprise environments.Experience with switching architectures using Cisco Nexus OS and Catalyst IOS.Experience with Cisco SDWAN, routers, ASA,



and wireless technologies.Experience with routing protocols and load balancers.Ability to diagnose production issues and collaborate with vendors.Basic knowledge of voice infrastructure is a plus.Excellent documentation and diagramming skills.Ability to liaise with business customers, development teams, and vendors.Understanding of ITIL framework.Strong written and verbal English communication skills (essential).
Ability to interact with and lead team members in local, international, and multi‐site environments.Strong organizational and time‐management skills.Ability to manage multiple priorities in a global environment.Ability to work independently and escalates issues appropriately.Strong problem‐solving and decision‐making skills.Equal‐Opportunity StatementFranklin Templeton is an Equal Opportunity Employer.
We are committed to providing equal employment opportunities to all applicants and employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
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📌 Engineer - Communications (Xico)
🏢 Franklin Templeton Investments
📍 Xico