Customer Engagement Coordinator – Mexico
As the Customer Engagement Coordinator for Mexico, you will lead the Customer Engagement Center of Excellence and serve as the main point of accountability for the end-to-end Customer Engagement operations in the affiliate, covering Promotional Materials (PromoMats), Events Management, and HCP/HCO Contracting, Sponsorships and Payments.
Reporting to the local Chief Marketing Officer (CMO), you will ensure compliance with Lilly internal policies and local regulatory standards while driving operational excellence across the affiliate.
Responsibilities
Lead the Customer Engagement Center of Excellence in Mexico, setting the direction and priorities for the area, and act as the single point of contact for all Customer Engagement operational matters.
Lead the operational delivery of PromoMats, Events Management, and HCP/HCO Contracting, Sponsorships and Payments for the Mexico affiliate, ensuring quality, timeliness, and compliance.
Conduct data analysis across the three operational pillars (promotional materials, events and HCP payments), generating insights, controls and dashboards to monitor performance and drive optimization.
Design and implement robust controls and governance routines to safeguard against operational and compliance risks, in alignment with Lilly internal policies and applicable Mexican regulations.
Collaborate cross-functionally with Marketing, Medical, Ethics & Compliance, Legal, Finance and Procurement teams in the Mexico affiliate to align operational execution with business strategy.
Manage relationships with external partners (events agencies, creative agencies, vendors and HCPs) to ensure seamless execution and adherence to contractual and compliance standards.
Support the deployment of strategic initiatives and process simplification efforts in Mexico, including the rollout of new tools, platforms and operating models.




Identify continuous improvement opportunities and translate them into actionable plans, leveraging data analytics and feedback loops from local stakeholders.
Ensure consistent reporting to the local CMO on KPIs, risks, and operational performance for the Mexico affiliate.
Qualifications
Bachelor's degree in Business Administration, Finance, Engineering, Pharmacy, Marketing or related fields.
Solid experience in customer engagement, operations, compliance, internal controls or related functions, preferably within the pharmaceutical or highly regulated industries.
Proven coordination and leadership skills, with the ability to manage external partners (contractors and agencies) and influence cross-functional stakeholders.
Strong analytical mindset, proficiency in data analysis and experience creating controls, dashboards and reports for monitoring purposes.
Knowledge of compliance frameworks applicable to the pharmaceutical industry in Mexico (e.g., CETIFARMA / AMIIF Code of Ethics and Transparency, interactions with HCPs/HCOs, Transfer of Value, promotional materials approval, COFEPRIS and data‐protection (LFPDPPP) requirements).
Excellent multidisciplinary collaboration and stakeholder management skills, fostering effective teamwork with Marketing, Medical, Compliance, Legal and Finance teams.
Autonomy, accountability and ability to operate as the single representative of the CoE in the affiliate.
Bilingual proficiency in Spanish and English; Portuguese is a plus.
Location
Mexico
Additional Information
Occasional travel may be required (alignment meetings, training, and onboarding visits to the Brazil and Colombia hubs).
Equal Opportunity Employer
Lilly is an equal‐opportunity employer committed to diversity and inclusion.
Accommodation is available for individuals with disabilities who require assistance during the application process.
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📌 Customer Engagement Coordinator Center Of Excellence – Mexico (Xico)
🏢 412 Eli Lilly y Compañía de México S.A de
📍 Xico