Crunchyroll is seeking a Senior Manager, CX Insights (LATAM) to lead our Customer Experience Insights function across Latin America, reporting to the Director of CX Insights & Analytics.
This leader will transform customer feedback, operational data, and market insights into actionable recommendations that improve the fan experience and influence business strategy.
This highly visible role sits at the intersection of CX, Analytics, Product, Content, Marketing, Subscription, and Customer Support.
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