Application Specialist is a key role on the Service Teams that supports the client's Teamwork environment and daily operations to ensure success on the Teamwork platform.
Job Duties and Responsibilities
Assess client requirements to determine and design proper retail/POS workflows.
Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows
This includes all settings, server and application updates/upgrades, and routine maintenance
Creates and maintains documentation and support client workflows and modifications to workflows
Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed • Ad hoc client training
Documenting, reporting,



and escalating Development Support (DS) issues through the proper channels and processes
Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication
communicating status of release to client.
Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.
Soft Skills
True passion for the customer
Teamwork
Clear, transparent, and direct communication
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📌 Application Specialist - Latam (México)
🏢 Teamwork Commerce
📍 México