HCL Tech is looking for Dynamics 365 CRM consultant with the below skills:
SKILLS:
Position: Dynamics 365 CRM – L3 senior Consultant
Primary Modules:
Sales & Field Service
Ticketing & Delivery Tools:
ServiceNow, Jira, Azure DevOps
Role Overview
We are seeking a
Dynamics 365 CRM L3 Consultant
with strong Solution Architect capabilities to support, stabilize, and continuously improve our Dynamics 365 Sales and Field Service platform.
This role is responsible for L3 ticket resolution, release management support, and technical ownership of enhancements, ensuring platform reliability, scalability, and alignment with business needs.
Key Responsibilities
L3 Support & Operations
Act as L3 support for Dynamics 365 CRM, handling complex incidents, problems, and service requests.
Perform deep root cause analysis (RCA) and implement permanent solutions.
Ensure SLA compliance, prioritization, and effective ticket management using:
ServiceNow
Jira
Azure DevOps
Troubleshoot and resolve issues related to:
Entities/tables, forms, views, dashboards
Security roles, teams, and business units
Business rules, workflows, Power Automate flows
Plugins, JavaScript, PCF controls




Data issues, integrations, and performance
Collaborate closely with L1/L2 support teams, providing guidance and technical mentoring.
Create and maintain KEDBs, technical documentation, and operational runbooks.
Required Skills & Experience
8+ years of experience
with
Microsoft Dynamics 365 CRM
Strong hands-on experience with Sales and Field Service modules.
Proven experience in L3 support, incident/problem management, and RCA.
Solid expertise in:
Power Platform (Power Automate, Power Apps)
C# plugins, JavaScript customizations
Integrations using REST/Web API
Experience with ALM and release management practices.
Strong analytical, troubleshooting, and communication skills.
Benefits:
Christmas bonus 30 days
Vacation bonus 25%
Internet bonus ($850 per month)
100% Payroll schema with Social security IMSS.
12 vacation days at first year
Life Insurance
Profit Sharing (PTU) (15 days to 1 month of salary)
Major medical insurance
13% Saving funds ($113,000 anuales aprox)
Meals Allowance ($3,500 mensuales aprox)

📌 Dynamics 365 Crm (México)
🏢 HCLTech
📍 México