Only CVs in English will be considered.
Advanced English proficiency is required.
Compensation:
MXN $40,000 net/month
, plus an attractive package of
superior benefits
.
IMPORTANT: Only candidates with previous experience in Pharmaceutical Marketing and/or supporting Pharma clients will be considered for this role.
Responsibilities:
Primary point of contact for clients and internal offshore teams for the assigned brands
Effectively communicate project requirements to team members and stakeholders in a timely and clear fashion. Collaborates with the offshore team to drive project execution with high quality and within timelines and budget to meet high client satisfaction
Manage content production workflows across formats (digital, print, web, email, social, etc.) and manage multiple concurrent projects
Build strong relationships with clients ensuring high satisfaction and trust
Defines service delivery strategy and transformation roadmaps for client; harnesses best practices, industry landscapes, and emerging technologies to transform the business
Track and report on volume, turnaround time (TAT), and SLA adherence and provide regular updates and reporting




Works with internal teams to leverage data, metrics, and insights in order to provide strategic guidance and actionable inputs for the teams to transform internal operating structures/models
Manages and mitigates engagement-level issues and risks and ensures proactive communication
Evaluates operational metrics, formulates and implements short-term and long-term operational plans, and leads change management with regard to operations and delivery accordingly
Sets up and monitors key performance indicators for the engagement, helping the team achieve client outcomes
Good to have
Minimum of 4-6+ years of service industry experience preferably serving the pharma/life-science industry as Marketing Project Manager
A strong understanding of the MLR process
Strong understanding of project management, and financial and business acumen
Excellent people management skills
Strong written and verbal communication/presentation skills
Experience with systems commonly used to support medical communications/MLR processes (for example, Veeva PromoMats)

📌 Client Services Manager (Pharma) (México)
🏢 Greymatter Innovationz
📍 México