01 ago
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HCL Technologies
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Jalisco
01 ago
HCL Technologies
Jalisco
HCLTech in Mexico seeks a Sr Technical Lead (Support & Operations) to drive on-time resolution of escalations and complex incidents while guiding the team in a fast-paced support environment.
The role involves ensuring SLA adherence, mentoring staff, documenting SOPs, participating in Change Order reviews, and presenting analyses to business stakeholders to improve service quality. Based in Guadalajara, Jalisco, it offers growth within a general tech company.
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📌 Senior Technical Lead, Support & Operations (Jalisco)
🏢 HCL Technologies
📍 Jalisco