Job Description
At
Maxima Apparel
, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our
Ecommerce Department
is seeking a visionary and motivated
Customer Service Representative
to take the lead and help elevate our
Pro Standard
brand to new heights.
RESPONSIBILITIES
Respond promptly and professionally to customer inquiries via
Zendesk
,
Meta
, and other platforms.
Identify and assess customer needs to provide appropriate and efficient solutions.
Coordinate with other departments to gather information and resolve customer issues.
Provide regular updates to customers on the status of their inquiries or incidents as needed.
Gather customer feedback and suggestions to identify areas for improvement.
Collaborate with the team to implement enhancements and optimize customer service processes.
QUALIFICATIONS
Minimum
1 year of experience
in customer service or a similar role.
Advanced English
– both written and spoken.
Ability to lead problem-solving activities.
Exceptional attention to detail and organizational skills.




Experience using customer service platforms such as
Zendesk
,
Meta
, and instant messaging systems.
Knowledge of
Zendesk
,
Meta Business Suite
,
Microsoft Office Suite
, and the ability to learn and master additional tools.
Ability to successfully manage multiple tasks in a fast-paced environment.
Basic understanding of the
sportswear industry
and
product fulfillment processes
is a plus.
WHO YOU ARE
Excellent time management and prioritization skills while handling multiple projects simultaneously.
Strong interpersonal and communication skills, with the ability to interact at all levels.
Adaptable and able to adapt to rapid changes in the work environment.
Capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
Job Type:
Full-time.
Salary:
$12,000 – $14,000 MXN per month.
Schedule:
8-hour shifts
Monday to Friday / Weekend shift:
Thursday to Monday
, with
Tuesday and Wednesday off.
Workplace:
On-site position /
Remote for Saturdays and Sundays.

📌 Customer Service (Xico)
🏢 Maxima Apparel
📍 Xico