Reporting to the Partner Support Supervisor, the Customer Service Associate I will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The Customer Service Associate I should remain calm under pressure while meeting customers' needs, have an eye for details, and excellent follow-up skills.JOB DUTIES:- Assist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.- Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.- Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures- Identify and resolve common customer issues using established guidelines,



escalating complex or unfamiliar cases to senior team members when needed.- Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.- Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.YOU MUST HAVE:- Strong verbal and written communication skills in English.- 6 months to 1 year of customer service experience- Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pmWE VALUE:- Experience using Microsoft Office Products- Salesforce ExperienceWHAT'S IN IT FOR YOU:- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.- A collaborative and inclusive work environment where your contributions are valued.- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.- Access to cutting-edge tools, resources, and a supportive team to help you excel.- The chance to work with a general, innovative company shaping the future in its industry.

📌 Customer Service Associate I (Tequisquiapan)
🏢 Adi Global Distribution
📍 Tequisquiapan