Please note: only candidates with property management experience will be considered. Do not apply if you don't meet this requirement.

We are seeking a detail-oriented and proactive Maintenance Coordinator. This role is essential in ensuring a seamless and efficient maintenance process that enhances the experience for both property owners and tenants. The adecuado candidate will have proven experience in maintenance coordination and property management, with strong communication and organizational skills.

Key Responsibilities:

Maintenance Process Management

- Receive, document, and manage work orders
- Communicate effectively with vendors, property owners, and tenants via phone and email
- Schedule, coordinate, and follow up on all service requests and work order completions
- Review and attach invoices to corresponding work orders
- Ensure all maintenance activities adhere to established timelines
- Schedule and facilitate inspections and semi-annual property surveys
- Manage vendor onboarding and maintain updated records
- Source and develop strong relationships with new and existing vendors

Customer Service & Communication

- Provide excellent customer service to residents, owners, and team members




- Qualify incoming work orders through exploratory questions and basic troubleshooting
- Maintain consistent follow-up on all tasks and updates
- Respond to calls, emails, and messages promptly and professionally

Team & Leadership

- Collaborate with internal team members to support operational efficiency
- Ensure alignment with company procedures and property management best practices

Skills & Qualifications:

- Several years of prior experience handling maintenance requests is a MUST.
- Solid knowledge of property management or maintenance coordination.
- Experience with property management software (e.g., Rentvine, Aptly, AppFolio, Propertyware)
- Ability to interpret maintenance scopes, estimates, and invoices.
- Strong English verbal and written communication skills with tenants, vendors, owners, and internal staff.
- Excellent decision-making and prioritization under pressure.
- Solid troubleshooting skills for common maintenance issues.
- Highly reliable, organized, and self-directed with strong follow-through.

Job information:

- FT: Monday to Friday
- Pay: $10 - $13 per hour (Based on experience)

📌 Remote Senior Maintenance Coordinator | Property Management (México)
🏢 RTM Connect by BetterWho
📍 México