Be a part of Stefanini!At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future.Apply Java Application Support!Requirements- Bachelor's degree in Computer Science, Information Technology, Information Systems, Engineering, or a related field.- Minimum of 5 years of experience in Java Application Support within production environments.- Solid understanding of Application Support, Incident Management, and Problem Management processes.- Hands-on experience with ITSM tools, preferably ServiceNow.- Knowledge of Java, REST APIs, SQL, Linux/Unix, and log analysis/troubleshooting.- Familiarity with application monitoring and incident tracking tools.- Basic understanding of the insurance industry is a plus.- Experience participating in continuous process improvement initiatives.- Strong customer service, communication, interpersonal, and organizational skills.- Ability to prioritize workload, work under pressure, and collaborate effectively with cross-functional teams.- Intermediate English proficiency.Essential Duties and Responsibilities:- Provide technical support for Java applications in production environments, ensuring availability,



stability, and optimal performance.- Troubleshoot, analyze, and resolve application incidents and problems using ITSM tools such as ServiceNow while meeting established SLAs.- Perform Root Cause Analysis (RCA) and implement preventive actions to minimize recurring issues.- Monitor application performance and identify opportunities for continuous improvement.- Collaborate with Development, Infrastructure, Database, and Middleware teams to resolve complex production issues.- Document support procedures, solutions, and knowledge articles to enhance the support knowledge base.- Generate reports and track incidents, problems, and operational metrics.- Communicate effectively with users, stakeholders, and technical teams by providing timely updates on incident status and resolution.- Participate in application deployments, maintenance activities, and production support to ensure service continuity.What's in for you?- Fully Remote- Company Equipment- Personnel Days- Multicultural experience- Path Career- Mentoring/Learning Platforms

📌 Java Application Support (Lagos de Moreno)
🏢 Stefanini LATAM
📍 Lagos de Moreno