**Join our Team**:
**About this opportunity**
Are you excited by the idea of keeping business‐critical systems running while helping to shape their next generation?
As an IT System Expert - SAN/SAR, you will support Ericsson's general Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
- You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico.
Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare‐part replacements, so your work has a direct impact on reverse‐logistics and supply‐chain performance for customers worldwide.
**- What you will do**
- Act as a first‐line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
- Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
- Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
- Translate business and operational demands into clear system requirements and configuration changes
- Prepare and maintain test and production environments, and support testing, cutover, go‐live and hyper‐care
- Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
- Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time




- Use operational and performance data to spot trends, bottlenecks and improvement opportunities
- Share knowledge, document solutions and contribute to a positive, "can‐do" team culture across countries and time zones
**- Who you are**
You enjoy solving problems, working with technology and collaborating with people from different backgrounds.
You are comfortable taking ownership, but also know when to ask questions and involve others.
**- You bring**:
- Bachelor's degree or higher in IT, Computer Science or a related field (or equivalent experience)
- Solid understanding of IT systems and platforms
- Understanding of reverse‐logistics and supply‐chain operations
- Experience with services or Services R&D; / service‐development processes
- Proficiency in English, both written and spoken
- Knowledge and hands‐on experience with Dynamics 365 (D365) or similar ERP / field‐service platforms
- Basic knowledge of cloud technologies and SaaS platforms
- Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
- A customer‐focused mindset, strong collaboration skills and an outgoing, communicative personality
**- Nice to have (or ready to learn)**
- Experience with SAN/SAR or similar repair / reverse‐logistics domains
- Familiarity with FSM/M5 or comparable service‐management tools
- Experience with monitoring, observability and automation tools
- Understanding of Ericsson ways of working, governance and change‐management processes

📌 It System Expert (Xico)
🏢 Ericsson
📍 Xico