You'll manage a small portfolio of Key Accounts, handling escalations, cancellations, and customer complaints while ensuring shop partners receive timely, proactive, and solutions-oriented support that exceeds expectations.
You will work cross-functionally to ensure the shop success checklist is consistently applied across all Key Accounts.
The Account Management team is at the heart of the organization, championing relationships with key accounts and delivering an exceptional customer experience.
The team is distributed across multiple company locations.
This role reports to the Account Management Team Lead.
- 4+ years of experience managing enterprise-level clients in a B2B or marketplace environment (experience in the restaurant or hospitality industry is highly preferred)
- Strong track record of individual performance
- Proven ability to manage complex,



high-value accounts with a focus on retention and growth
- Proven ability to handle customer complaints, escalations, or high-risk situations with calm and clarity
- Demonstrated the ability to mentor peers, bring a positive mindset, lead projects, share best practices, and serve as a trusted point of contact for team support and guidance.
- Evidence of strong analytical ability to interpret complex data sets and translate insights into actionable strategies to improve performance metrics
- Strong interpersonal, communication, and negotiation skills
- Proficiency in Salesforce, Slack, Excel, and other account management tools
- Fluency in multiple languages (English & Spanish)
Pay: $24,****** - $29,****** per month
Work Location: Remote

📌 Account Manager (Tijuana)
🏢 RevolutionMedia.ai
📍 Tijuana