**About the Company**
A group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy.
Coesia's companies are leaders in automation solutions for multiple industries, ranging from automated processing and packaging machinery, testing and vision systems, to digital printing technologies, factory flow solutions and high-performance transmissions.
Our customers include leading players in Consumer Goods, Healthcare & Pharma, Tobacco, Ceramic Tiles, Luxury Goods, Aerospace, Racing & Automotive, Electronics.
Coesia operates in 34 countries with 20 different companies and employs over 8,000 people as of ****.
**About the Role**
The Customer Service Representative will support internal and external customers by providing accurate information, processing orders, and managing inquiries related to products and services across Coesia Group brands.
In this role you are responsible for:
- Provide customer service support to internal and external customers
- Respond to requests for quotations for spare parts and services
- Manage and register purchase orders
- Process purchase orders
- Track orders and provide status updates to customers
- Support invoicing requests and related documentation
- Advise customers and guide them through purchasing processes
- Conduct proactive customer follow-up to ensure satisfaction
- Record and track KPIs and service metrics
- Support general administrative activities related to customer service
In this role you will work closely with internal stakeholders to ensure timely and accurate order processing.
**What You Need to Be Successful**
- Strong customer service and service-oriented mindset




- Fast learner with adaptability to new systems and processes
- Ability to manage multiple requests and work in a fast-paced environment
- Problem-solving ability
- Proactive and helpful attitude
- Strong organizational skills
- Clear and professional communication skills
- Comfort using web-based tools and systems (CRM experience is a plus but not required)
- Willingness to travel when needed
- Valid travel documentation (Passport and U.S. Visa strongly desired)
Additional Role Context
- Early-career/junior profile aligned with YPP development model
- Hybrid work structure based in Mexico City
- Opportunity to gain exposure to multiple brands and stakeholders across the organization
- Designed as a growth-focused role with increasing responsibility over time
This position offers a strong foundation for professionals looking to build a career in customer service, operations, and commercial support within a integral industrial organization.
**Our Offer**
Coesia offers a competitive benefit package which includes, among other things:
- 401K offering 6% company match with no vesting period
- Flexible remote work offering
- Multiple health benefit & insurance options
- PTO, sick time
- Coesia Client Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._
Job Reference: CGS*****

📌 Customer Service Representative (Santiago de Querétaro)
🏢 Coesia
📍 Santiago de Querétaro