**Job ID**: ********
**Location**: Mexico City, Mexico
**Category**: IT Infrastructure Management & Support
**Employment Type**: Full time
**Field Services Support (on site at CdMx)**:
Our DXC Modern Workplace services enable our customers' employees to easily find, understand, and engage with IT and their colleagues anytime, anywhere, and on any device.
We empower a personalized experience that allows employees to work seamlessly and securely.
**ABOUT THIS ROLE**:
**WHAT YOU'LL DO**:
-- Ensure proper SLA tracking in the assigned ticketing tool (ServiceNow).
- Follow customer policies and IT standard procedures.
- Support hardware and software (laptops, desktops, printers, mobile phones, IP phones, virtual conference rooms).
- Handle Break-Fix incidents both onsite and remotely.
- Participate in business projects such as infrastructure assignments, PC refresh, device cleanup, and cybersecurity incident response.
- Collaborate with team members to address challenges and daily operational tasks.
- Assist in creating and maintaining procedure documentation.
- Show willingness to learn and gain experience in Field Services activities.
- Develop technical skills through hands-on experience.
**WHO YOU ARE**:
- Bachelor's degree in a related field or equivalent combination of education and experience.
- Minimum of 3 years of experience in onsite technical support for hardware and software.
- Technical knowledge and ability to perform data analysis.




- Strong communication skills to interact effectively with end users.
- Basic knowledge of OneDrive, Intune & Autopilot, networking (identifying ports, nodes), Microsoft Teams, and Teams Rooms.
- Continuous learning mindset and commitment to staying updated with technology.
- Fluent English knowledge and/or skills.
**Preferred**:
- Certifications such as CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365, or Google Cloud Associate.
- Additional availability in special circumstances to ensure operational continuity.
**WORK ENVIRONMENT**:
- Onsite at CdMx
Joining DXC connects you with brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC, we support each other and work as a team, globally and locally.
Our achievements demonstrate how we deliver excellence to our customers and colleagues.
You will join a team committed to creating a culture of learning, diversity, and inclusion, and dedicated to strong ethics and corporate citizenship.
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At DXC Technology, we believe strong connections and community are key to our success.
Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
We're committed to fostering an inclusive environment where everyone can thrive.
**_._

📌 Field Services Support (On Site At Cdmx) (Xico)
🏢 Dxc Technology
📍 Xico