Do you want to learn about immigration processes as you help immigrants and their families access opportunities and build better futures?
Rebecca Kitson Law (RKL) is seeking a high-energy, empathetic, and detail-oriented professional to join our Client Services Team as a remote **Bilingual Intake Specialist**(front-end/opener).
** This role requires someone who excels at building rapport and supporting prospective clients through the early stages of their immigration journey with compassion, clarity, and a positive, resilient mindset.
**Why This Role Matters**
This position is often a client's first experience with the firm.
Many families arrive with fear or uncertainty, and the specialist in this role sets the tone
- offering a calm, informed, and welcoming presence that helps clients feel heard and supported from the very first contact.
**Key Responsibilities**
**Intake & Initial Screening**:
- Conduct quality, detailed immigration screenings to help identify viable cases.
- Build rapport with compassion, active listening, and cultural humility.
- Screen accurately for information on family and humanitarian immigration options.
- Collect consultation fees and maintain organized consultation scheduling and documentation.
- Log intakes for legal assessment, track outcomes, and follow viable vs. non-viable procedures.
- Support reception to obtain new leads and help route client calls.
**Required Qualifications**
- Fully bilingual in Spanish and English (speaking, reading, writing, listening).
- Strong ability to build trust through a warm, compassionate, people-centered approach.
- Excellent attention to detail, organization, accuracy, and task tracking.




- Ability to work independently, manage time well, and stay focused in a remote environment.
- Strong attention to detail and organizational skills.
- **Windows computer required (not Mac).
**
**Preferred Attributes**
- Prior legal or immigration opening experience strongly preferred.
- Naturally calm, patient, and emotionally grounded during difficult conversations.
- Highly proactive and internally motivated.
**Compensatio**n & Benefits**
- Competitive hourly pay in USD
- Performance-based incentives
- Paid training on RKL procedures and systems (you are expected to come ready with required skills)
- Paid U.S. holidays, daily wellness breaks, and other bonuses to support well-being
- Your resume/CV in English
- A short video introduction describing your experience with immigration client services, compassion, and why these matter in immigration work.
This opportunity is structured as a fully remote independent contractor engagement, requiring 40 project-hours per week.
It is not considered employment and does not create an employer-employee relationship.
All project hours are to be performed in alignment with U.S. Mountain Time and must account for annual daylight savings changes.
**About Rebecca Kitson Law**
RKL is a family and humanitarian immigration law firm located in Albuquerque, New Mexico committed to exceptional, honest, and compassionate legal work.
We believe in empowering immigrant families and supporting a positive, respectful work culture where team members are encouraged to learn, grow, and thrive.
RKL celebrates diversity and strictly prohibits discrimination of any kind.

📌 Intake Specialist (Front-End) (Mérida)
🏢 Rebecca Kitson Law
📍 Mérida