If you're looking for a career where you can make a real impression, join our Integral Service Center (GSC)
- HSBC and discover how valued you'll be.
We are currently seeking an experienced professional to join our team in the role of
**Production Support Manager**
**Role purpose**
**Main activities**:
- In the Individual Contributor role, the individual will:
- Day-to-day support in FTP North America production systems.
- Knowledge of Incident management, problem management, root cause analysis, resolution and reporting.
- Follow up with local and Core teams on source system processing.
- The nature of the role may require a close working contact with Regional IT and CTO colleagues across the Group, globally.
- Providing production updates in daily turnover calls.
- Experience working in Control-M/UNIX is mandatory and knowledge on Datastage/Peoplesoft will be added advantage.
- Individual will be responsible for vulnerability management.
Including reporting, patching and encouraging automation of such activity
- In the team Lead role, the individual will:




- MX based team members of the US Core Ledgers Application
- Ensure team remains motivated
- Manage top time and various line management duties
- Ensure compliance with training and local procedures
**Requirements**:
- Bachelor's Degree required, engineering/technical degree preferred
- Must have recent hands-on experience.
- This is an interactive position, and you will have to deal with a multitude of technical individuals, individual must have good written and verbal communication skills are required.
- You'll achieve more when you join HSBC!
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At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care
**Issued by HSBC Electronic Data Processing (México) Private LTD

📌 Production Support Manager (Xico)
🏢 HSBC Global Services
📍 Xico