**Description**
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable general money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience.
With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are.
One customer, one family, one community at a time.
**ABOUT THIS ROLE**
Other responsibilities include, but are not limited to, the following:
**ROLES & RESPONSIBILITIES**
- Review and analyze the accuracy of information in new requests transferred from the assigned group as part of Agent Onboarding activities.
- Maintain a record of processed and rejected requests in the portal, according to the group/team you are assigned to.
- Your supervisor or manager will assign tasks as required by Operations and the department.
- Do not divert, under any circumstances, any calls or communications from the agent to the RIA representative.
- Properly introduce yourself to the user, identifying yourself clearly.
- If it is necessary to transfer the user to another department, this must be done immediately and in a timely manner.
- It is strictly prohibited to end a call unilaterally without having completed customer service.
- Agents must not remain silent for more than 10 seconds,



as this may cause the customer to end the call and have a poor service experience.
- Update information for existing agents as needed — this includes analyzing, processing, and confirming the information accurately.
- Process additional services for new or existing accounts.
- Handle ownership change requests, including:
- Updating bank account information.
- Coordinating bank account requests for new agents with the Finance Operations team.
- Coordinate the shipment of equipment for new agents with Web Support.
- Support the Sales team with their requests and questions in a professional manner.
- Identify opportunities to improve processes within the department and help accelerate workflows.
- High school graduate and/or preferably with university studies.
- Excellent English and Spanish language skills.
- Critical thinking skills, using logic and reasoning to identify inaccurate information and provide alternative solutions to move the request to the activation queue.
**PERKS & BENEFITS**
- Competitive salary
- 1 month of Aguinaldo (Christmas bonus)
- 15 Vacation days
- Life insurance
- Medical insurance
- Food vouchers - 5% of monthly salary
- Growth Opportunities
Ria Money Transfer is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job.
It is not to be taken as a complete statement of responsibilities or requirements.
This job description does not restrict the Company's right to assign or reassign duties and responsibilities to this job as needed.

📌 Agent Onboarding Representative (Santiago de Querétaro)
🏢 Ria Money Transfer (Dandelion)
📍 Santiago de Querétaro