**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Learning Management System (LMS) Administrator - SAP SuccessFactors**
**Position Summary**
The LMS Administrator is responsible for the configuration, maintenance, compliance, and optimization of the SAP SuccessFactors Learning Management System (LMS).
This role ensures the LMS operates effectively within a validated (GxP) environment and remains compliant with regulatory requirements, including 21 CFR Part 11 and applicable general quality standards.
**Key Responsibilities**
System Administration & Configuration
- Administer and configure SAP SuccessFactors Learning (roles, curricula, items, assignments, approval workflows, notifications).
- Maintain system security roles and access controls aligned with internal policies and segregation of duties.
- Manage system configurations related to learning assignments, certification programs, retraining rules, and compliance-driven curricula.
- Perform system releases and regression testing in coordination with IT and Quality policies and procedures.
Validated Environment & Compliance
- Operate and maintain the LMS in a validated (GxP) environment.
- Support Computer System Validation (CSV) lifecycle activities including User Requirements (URS), Functional/Design Specifications (FS/DS), Risk Assessments, IQ/OQ/PQ documentation, change controls, and test script development and execution.
- Ensure compliance with 21 CFR Part 11, electronic records/electronic signatures requirements, and global regulatory standards.
- Maintain audit trails, documentation, and system change logs.
- Support internal and external audits and inspections.
Change Management & Release Support
- Evaluate system changes and enhancements for validation impact.
- Lead or support change control processes, including impact assessments and documentation updates.
- Coordinate quarterly SAP SuccessFactors releases, including testing, validation updates,



and stakeholder communication.
- Partner with upstream and downstream system owners to manage integrations (HRIS, SSO, content providers).
Data Integrity & Reporting
- Ensure data accuracy, integrity, and reconciliation between LMS and upstream/downstream systems.
- Develop and maintain compliance and operational reports.
- Support regulatory reporting and training compliance metrics.
- Perform periodic data reviews and system monitoring activities.
Stakeholder Support & Training
- Serve as SME for SAP SuccessFactors Learning.
- Provide end-user support and troubleshooting.
- Partner with HR, Quality, Compliance, and business leaders to design scalable learning solutions.
- Develop system documentation, SOPs, and training materials.
**Required Qualifications**
- Bachelor's degree in Information Systems, HRIS, Business, Life Sciences, or related field.
- 3-5+ years of hands-on SAP SuccessFactors Learning administration experience.
- Direct experience operating and supporting systems in a validated (GxP) environment.
- Strong understanding of Computer System Validation (CSV) principles and methodologies.
- Working knowledge of 21 CFR Part 11 and electronic record compliance requirements.
- Experience supporting audits (internal, external, regulatory).
- Strong analytical and documentation skills.
- Ability to manage multiple priorities in a regulated environment.
**Preferred Qualifications**
- Experience in pharmaceutical, biotech, medical device, or other regulated industry.
- Experience with LMS integrations (HRIS, SSO, content providers).
- Familiarity with SAP SuccessFactors release management processes.
- Knowledge of data privacy regulations (GDPR, etc.).
- Experience with reporting tools within SuccessFactors or external BI tools.
**Key Competencies**
- Strong attention to detail and data integrity mindset.
- Structured and disciplined documentation practices.
- Risk-based decision making.
- Cross-functional collaboration.
- Continuous improvement orientation.

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