A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
- We are a general team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by ****, if not sooner.
LET'S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships we'll always find EMPATHY
WHAT IS YOUR ROLE
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.
We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Own post-purchase communications for complex shipment issues: draft consumer-facing notes for CX, recommend remediation and execute next steps.
- Operate ParcelLab / Corso and investigate tracking anomalies; propose EDD adjustments and work with technical partners to test changes.
- Collect carrier claim evidence with the warehouse, open claims, drive claims to resolution and follow up with ITS / the carrier.
- Support backorder management: validate stock allocation recommendations, confirm release timing and communicate changes internally and to partners.
- Handle dropship partner operational questions about inventory and SKU issues; triage, resolve or escalate reproducible issues.
- Run weekly trend analysis on recurring small-parcel failures and create a prioritized remediation list for ops to implement.
- Scope and suggest practical automation changes in Fulfil / Shopify (automation rules and pack/ship rules) and support testing




- Define operational rules for carrier exceptions and export documentation.
- Create and update SOPs and operational documentation, ensuring alignment across fulfillment and CX teams
- Oversee international shipment exceptions by submitting documentation in the KART portal, investigating customs-related delays, and coordinating with ITS parcel operations and CX to resolve or escalate issues and communicate tracking impacts.
**Requirements**:
WHAT WE'LL LIKE ABOUT YOU
**YOU ARE**
- Curious and authentic, just like us!
#beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Comfortable with both tactical remediation and practical systems improvements.
- Passionate about client satisfaction
- Self-starter, motivated, and results driven
- Ability to function effectively in a fast-paced environment and can quickly learn new skills to meet the organization's needs.
- Organized and detail-oriented
**YOU HAVE**
- A bachelor's degree in any field you're passionate about!
- 3-6 years of experience in fulfillment, logistics, supply chain, or e-commerce operations
- Practical experience with fulfillment systems (e.g., Fulfil), carrier portals, and tracking platforms such as ParcelLab or Corso
- Comfortable preparing claim evidence and working with warehouse scans/photos
- Highly committed to providing a great customer experience
- Experience managing carrier claims and working closely with warehouse and logistics partners
- Strong analytical skills with the ability to identify trends and translate them into operational improvements
- Experience handling complex operational or customer issues in a high-volume environment
- Strong written and verbal communication skills, including the ability to translate operational updates into clear customer messaging
- Ability to work independently while collaborating effectively across multiple teams
- Able to hear and implement feedback quickly
- Team first mentality
- Great attention to detail and problem solving skills
- Proven ability to hit productivity and quality goals consistently.

📌 Senior Customer Specialist (Mérida)
🏢 Boldr
📍 Mérida