Full-time
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users' set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality
**Qualifications**:
- Experience providing technical support or being part of implementation team
- Good level of written and spoken English - must have!
- Great written and verbal client communication skills
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Strong SQL background
- must have!
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation and a positive attitude
- Bachelor's degree in information systems, computer science, industrial engineering or equivalent




- The ability to work with multiple interfaces and tasks in a dynamic environment
- Experience with supporting an analytic product in a SAAS environment
**Nice to have**:
- Business orientation specifically in Retailer domain
- Knowledge in Linux systems, utilities, and scripting
- Development skills
- Knowledge of ETL processes
**Additional Information**:
**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
**About NIQ**
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth.
In ****, NIQ combined with GfK, bringing together the two industry leaders with unparalleled general reach.
With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
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📌 Application Support Engineer (Xico)
🏢 Nielseniq
📍 Xico