**Position Summary**:Provide through monitoring agent performance, answering questions, training employees, and providing floor
support.
Act as a Bi-Lingual call center team lead.
Schedule: Monday-Friday, 8:00 AM - 6:00 PM CST
**Responsibilities**:
- Provide support to agents by answering questions and assisting with calls.
- Report any employee issues or concerns to the supervisor.
- Monitor agent calls and provide quality assurance evaluations.
- Provide immediate feedback, including rewarding employee performance, coaching and counseling.
- Responsible for the collection and handling of sensitive customer data, including credit card numbers.
- Maintain client and customer confidentiality.
- Maintain all project productivity, efficiency, and quality goals.
- Arrive at work on time and adhere to attendance expectations.
- Assist in the training and development of new employees through demonstration, answering questions, observing and offering constructive feedback.
- Other duties as assigned.
**Requirements**:
- High school diploma or equivalent required.
- Prior work experience in a customer service role preferred




- Excellent telephone etiquette and ability to communicate effectively.
- Ability to speak confidently and persuasively with customers.
- Ability to demonstrate professionalism and enthusiasm on each call.
- Ability to handle stress, including difficult or emotional customers.
- Accurate spelling and strong writing skills.
**About **** & Company**
**** & Company is a general leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services.
We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool.
We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

📌 Bi-Lingual Call Center Team Lead (Ciudad Juárez)
🏢 1840
📍 Ciudad Juárez