**Job no**: ******
**Brand**: FCM
**Work type**: Full time
**Location**: Punta Cana, Dominican Republic, Liberia, Costa Rica, Brazil, Pura Vida, Monterrey, Puerto Vallarta, Mexico, Los Cabos, Mexico, Playa Del Carmen, Mexico, Cancun, Mexico, Mexico City
**Categories**: Corporate & Group Travel
**Regional Account Manager ( Latin America)**
FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.
Ranked as one of the world's top five travel management companies, it has a business network in over 97 countries and integral headquarters in London, Brisbane, Singapore and New York.
Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.
To learn more about FCM please click HERE
**About The Opportunity**
- This spscific role of Regional Account Managemer is designed to manage the relationship between FCM Travel Solutions and clients.
- FCM OBW Experts are designed to lead by demonstrated performance within the business and be experts within all facets of their AM role.
- The provision of these travel programs will be in accordance with the global and/or regional agreement.
The strategic intent of these programs will be to provide consolidation, which in turn delivers savings through spend leverage, tightened program control and consistent operational services.
Client programs will be built on agreed global and regional requirements **whilst taking into consideration local market diversities.
**
**Key Responsibilities**
- OBW Expert to conduct regular reviews with (region) based FCM Partner Account Managers (AM's)
- Ensure areas of required training for the role,



business acumen and FCM product suite are undertaken by AM.
- Ensure organic growth is encouraged and streamlined within the region.
Use lighthouse to track and monitor.
- Ensure retention of client is achieved within contract and matters escalated where clients are at risk.
- All Partner Account Managers performance to be actively demonstrated by each AM, ie.
, monthly reports (as applicable), use of client handbooks, active business planning including local market recommendations, ownership fees & overdues, regular local client meetings, maintenance of client OBT, active management of client feedback, monitor of expenditure, local identification of growth/leakage
- All Partner Account Managers to encouraged to communicate up to the Multinational Account Managers
- Escalate service issues that are serious in nature, in breech of contract or need additional support from Multinational Account Management teams
- Escalate requests from clients which are outside the clients service agreement and contract
- Escalate matters where interpretation of client policies, process, suppliers or technology structure is unclear
- Provide quarterly client updates to the nominated client Multinational Account Management team.
- Guide AM's to access online libraries in Lighthouse and the FCM Global Extranet and access current documents and templates as required.




- Provide input into FCM's Account Management global procedures through; monitoring competitive activity across the industry, requirements of our FCM partners and requirements of our clients.
- OBW Expert to engage with:
- FCM Multinaltional Account Manager and the Network Leader(s)-(Region) and provide feedback of local market FCM partner performance in managing FCM clients, escalate matters that are have not been resolved at the account management level
- Develop and execute a multinational business plan, detailing objectives, strategies and measurable targets, deploy with each local Account Manager.
- In partnership with local country FCM Account Managers complete a regular assessment of the client travel program in relation to the business plan.
- Direct Savings - Review opportunities and cost benefits for supplier contracts.
Ensure local country supplier contracts are benchmarked and assistance provided to local/regional client during contract supplier negotiations.
- Indirect Savings - Review booking and expense management procedures and ensure consistency and efficiency across the region.
Provide recommendations on suggested changes.
- Prescribe results on savings and maintain across the region.
- Drive client compliance and growth with directly procured products and services from FCM; air, hotel, car, rail, ground transport, insurance and VIP Services.
Ensure client exposure to secondary products and services; expense management solutions, MIR, accounts payable solutions (billing platforms), hotel programs, travel booking procedures (online technology) and event management (CIEvents).
- Using the Service Level Agreement work with local country FCM Account Managers and Operational teams to drive a common service delivery for the client.
Ensure consistent interpretation and administration of travel policy, u

📌 Regional Account Manager Mlac - Fcm (Xico)
🏢 FCM
📍 Xico