**Date**:Aug 27, ****
**Location**: Mexico DF, MX
**Company**:Bentley Systems
Technical Support Engineer
**Location**:This role is available as a hybrid or fully remote in Mexico.
The Technical Support Engineer will be primarily responsible for delivering technical assistance related to Bentley's Offshore Structural Engineering software, SACS.
**Responsibilities**
- Troubleshoot and resolve users' issues quickly and accurately, thereby driving user satisfaction and usage
- Help in developing the product by conveying user feedback to the product team through logging of bugs/enhancement requests
- Coordinate with Development, QA & Product Management teams to prioritize bug fixes
- Create knowledge articles, edit existing articles to keep them current, and use those to support users
- Test a product or a feature before a release
- Carry out on-site/web-based technical presentations to users
**Qualifications**
- Bachelor's degree in Civil, Structural, or Ocean Engineering




- 1-5 years of prior offshore structural engineering-related experience
- Knowledge of finite element modeling, analysis & design
- Knowledge of offshore design codes API RP 2A and ISO *****
- **Experience using SACS**.
Experience using MOSES, ADINA, Staad, or AutoPIPE would be an advantage
- Excellent communication skills in English (verbal & writing)
- Self-motivated, proactive individual with a strong desire to learn
LI-RB
LI-Remote
LI-Hybrid
**About Bentley Systems**
**Equal Opportunity Employer**:
Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

📌 Technical Support Engineer (Xico)
🏢 Bentley Systems
📍 Xico