**Job Description - IT Desktop Support Engineer**
**Role Overview**:
We are looking for a skilled **IT Desktop Support Engineer** to provide technical assistance, resolve IT-related issues, and ensure smooth daily operations for end-users.
This role requires strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced environment.
**Key Responsibilities**:
- Provide **L1/L2 technical support** to end-users (onsite & remote).
- Install, configure, and troubleshoot **Windows / macOS**.
- Support and maintain **hardware devices** (laptops, desktops, printers, mobile devices, peripherals).
- Handle **software installation, configuration, and updates**.
- Manage **user accounts, permissions, and access** through Active Directory / Azure AD.
- Provide support for **Microsoft 365, Outlook, Teams, and collaboration tools**.
- Troubleshoot **network connectivity issues (LAN/WAN, VPN, Wi-Fi)**.
- Document incidents, service requests, and resolutions in a **ticketing system (ServiceNow, JIRA, etc.)**.
- Escalate complex issues to higher-level support teams when required.
- Ensure compliance with **IT security and company policies**.
**Required Skills & Qualifications**:




- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 4+ years of experience in **Desktop / IT Support**.
- Strong knowledge of **Windows & macOS environments**.
- Experience with **Active Directory, Office 365, and remote support tools**.
- Familiarity with **ticketing systems** (ServiceNow, JIRA, Remedy, etc.).
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service orientation.
- Ability to work independently and as part of a team.
**Languages**: English + Local language
**Work Setup**: Full-time, Onsite, Monday-Friday
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: $37,****** per month
Application Question(s):
- What is your Visa status or Nationality ?
- What is your notice period if selected?
- Do you agree on B2B Contract type ?
**Experience**:
- IT Desktop support: 4 years (required)
**Language**:
- English and Local language (required)
**Location**:
- Ciudad de México (preferred)
Willingness to travel:
- 25% (required)
Work Location: In person

📌 It Support Specialist (Xico)
🏢 Layers Logic IT
📍 Xico