Join the **New Frontier Immigration Law** team and help change the lives of 1 million undocumented immigrants in the USA.
Our fast-growing, mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.
**Why Apply**
Are you passionate about helping immigrant families build brighter futures?
You'll thrive in this role if you bring both **heart and hustle**—a genuine care for people paired with the motivation to hit goals and grow your career.
- **Purposeful Work** - Every message you respond to could help a family stay together or find safety and opportunity.
- **Supportive Culture** - Join a values-driven team that believes in hope, courage, and transformation.
- **Growth Opportunities** - Develop your skills in digital communications, lead management, and online engagement while advancing within a mission-driven firm.
- **Recognition & Incentives** - Be rewarded for great work with individual and team bonuses.
**Role Objective**
We're looking for a bilingual (English/Spanish) **Community Manager** to join our Dragon Team.
In this role, you will be a **caretaker of our firm's online presence** across social media, websites, and digital channels.
You'll engage with immigrant communities, respond to inquiries in real time, and ensure that our online spaces remain positive, welcoming, and solution-focused.
This role has expanded to provide **24/7 coverage**, including overnight support (8:00 PM - 8:00 AM), through both full-time and part-time staff.
Community Managers will play a vital role in capturing leads, supporting clients, and ensuring no inquiry goes unanswered.
**Success Attributes**
- **Mission-Aligned Advocate** - You're passionate about justice, dignity, and supporting immigrant communities.
- **Empathetic Communicator** - Skilled at listening deeply, writing clearly, and making people feel understood—even through online messages.




- **Resilient & Self-Motivated** - Able to navigate emotionally charged conversations while maintaining focus and professionalism.
- **Highly Organized** - You manage your time well, handle high volumes of inquiries, and stay on top of lead tracking systems.
- **Digital Native** - Comfortable with social media management, online community engagement, and CRM documentation.
**Responsibilities**
- Monitor and respond to all online and social media messages (Facebook, Instagram, Google My Business, website inquiries) on a 24-hour rotation.
- Engage with potential new clients: collect contact information, confirm phone numbers, and register leads in Lead Docket with accurate source identification.
- Assign and follow up on leads, ensuring timely responses to new opportunities.
- Respond to unanswered texts, calls, and online inquiries, escalating as needed.
- Ensure client social media messages are routed to the legal team and documented in Filevine.
- Moderate discussions online, ensuring harmony in the Firm's virtual community by removing harmful content.
- Collaborate with marketing and sales to track leads, campaigns, and community insights.
- Participate in **cross-over training** with day-shift CMs to ensure smooth transitions and continuity of service.
**Required Background**
- Fluent bilingual skills in English and Spanish (native or near-native fluency).
- Proven experience in social media or online community management.
- Strong communication skills, both written and verbal.
- High attention to detail, strong problem-solving abilities, and adaptability to shift-based work.
- Flexibility to work evenings, overnights, weekends, and rotating shifts.
**Preferred Background**
- Experience in customer service, community management, or lead intake roles.
- Previous work in law firms, healthcare, call centers, or other service-based environments.
- Familiarity with CRMs such as Lead Docket, Salesforce, or HubSpot.
- Experience handling sensitive or high-volume communications.
**Compensation**
**$16,000 - $18,000 MXN pesos/month

📌 Customer Service Representative (Community Manager) (Xico)
🏢 New Frontier Immigration Law
📍 Xico