The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities**:
- Manage one or more teams and a component of the fraud loss portfolio
- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance
- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Provide evaluative judgment based on information analysis in complicated and unique situations
- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities
- Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives
**Qualifications**:
- 6-10 years of experience in a related role
- Basic knowledge of the industry required




- Proven success in a similar position
- Demonstrated ability to persuade and influence others
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
**Education**:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
- Licenciatura en Ciencias Económico Administrativas, Ingeniería Industrial/Procesos.
- Experiência en Metodologías/Evaluación de Riesgo
- Conocimiento en Productos y Servicios Bancarios
- Experiência en Riesgo de Fraude
- Cumplimiento a temas de Política de Fraude
- Habilidades de negociación, comunicación efectiva y liderazgo
- Evaluación de herramientas/soluciones enfocadas a prevención de fraudes.
- Crear soluciones para todos los níveles de negocio.
- Proactividad para buscar soluciones.
- Guiar equipos de diferentes negocios en situaciones complejas.
- Ingles Intermedio**Job Family Group**:
Operations - Services
- **Job Family**:
Fraud Operations
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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- View Citi's _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex Fraud Ops Sr Manager (Xico)
🏢 Citi
📍 Xico